Slack online chat5/7/2023 ![]() Live chat for Slack makes this easy with Slack threads, where you can easily manage all your live chats. Managing live chat can be a tough task, given the number of chats that you may have to handle at once and throughout the day. They can always use their phones and ensure they never lose out on a live chat. So, no fear of losing out on any big client on live chat when SDRs are on a lunch break or a short break. They can use their phones at any time to answer live chat. This means SDRs don’t have to entirely depend on their systems for live chat. ![]() Secondly, Slack live chat can be accessed through a mobile app. ![]() This means even if an SDR is busy with their other tasks, they can always have an eye on the live chat through Slack. With this, they never miss any live chat since they are mostly on Slack for internal communication. In live chat for Slack, all the conversations happen within Slack, making it easier for SDRs to respond on time. So, why do we think this is going to be a game-changer? Let’s find out in this blog.īut now, with live chat for Slack, SDRs can take a sigh of relief. And then, you can respond to it or join proactively as per your desire. Yes, now you can manage live chats directly from your Slack.Īs the name suggests, this feature hands over chats to your Slack. This gave birth to our latest product update in the form of live chat for Slack. So, we thought of coming up with a solution to make live chat great again. We at WotNot realized that these pain points are universal for all businesses, SDRs, and customers. Not only customers but also SDRs have a tough time managing live chats.Īsk any SDR, and you will get a list of challenges they face in live chat, such as: I am sure these stats won’t encourage you to have a live chat at your company. These stats prove how bad things are with live chat. Missed chats, slower turnaround times, and the reactive way of managing chats are some of the biggest challenges that lead to poor live chat experiences for customers.Ģ0% of customers have negative experiences with live chat support.Ģ4% of consumers expressed that long wait times are their biggest frustration.ĩ% of consumers say that they are most annoyed by having to repeat themselves, and 16% of businesses agree to it. But it’s a shame that today's live chat looks nothing like what it was intended. The word itself means chatting with your customers while they are on the chat instantly.
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